Leading a Communications Revolution
Customer-facing employees are the backbone of any retail business. Yet, while office staff benefit from cutting-edge collaboration tools and efficient system integrations, their shop floor colleagues are still reliant on outdated, disconnected hardware. Realizing this, our team set out to build a system that was not only an internal collaboration tool but also connected frontline workers to the wider store ecosystem. The result — x-hoppers.
x-hoppers brings the communications revolution to frontline retail through easy-to-use wireless headsets that connect to a secure cloud-hosted communication system, smart call points, store systems and AI features. Powered by Wildix, a global UCaaS (unified communications as a service) leader with nearly 20 years of industry experience, x-hoppers is a complete retail communication system that bridges the gap between the office and the shop floor, finally empowering employees with the information they need to meet ever-changing customer needs and drive sales.
Wildix technology
The Most Complete Solution
Do you have store associates managing inventory and your supply chains? Connect them to your in-store teams and back offices with Wildix’s complete lineup of handsets, desk phones and other VoIP devices. Since the x-hoppers system itself is provided with the web interface (and mobile app), for staff and customer communication, members of staff can chat, call and conference with other teams — as well as with customers or suppliers — just by using their laptop or mobile phone. And since the whole system is connected, every exchange through the x-hoppers system is tracked and analyzed, with reports and transcriptions accessible through the web interface or via the mobile app.
