Leading a Communications Revolution
Customer-facing employees are the backbone of any retail business. Yet, while office staff benefit from cutting-edge collaboration tools and efficient system integrations, their shop floor colleagues are still reliant on outdated, disconnected hardware. Realizing this, our team set out to build a system that was not only an internal collaboration tool but also connected frontline workers to the wider store ecosystem. The result — x‑hoppers.
x‑hoppers brings the communications revolution to frontline retail through easy-to-use wireless headsets that connect to a secure cloud-hosted communication system, smart call points, store systems and AI features. Powered by Wildix, a global UCaaS (unified communications as a service) leader with nearly 20 years of industry experience, x‑hoppers is a complete retail communication system that bridges the gap between the office and the shop floor, finally empowering employees with the information they need to meet ever-changing customer needs and drive sales.
