2023 Frost & Sullivan
New Product Innovation Award
The Global UCaaS for Frontliners in Retail
Moving retail communications beyond the headset
Complete retail headset system with AI assistance that connects store associates and increases customer conversions
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Improve your in-store experience by leaps and bounds with up to:
35%
increase in sales
Empower shop assistants to provide quick and personalized service that converts visitors into shoppers and shoppers into loyal customers.
Learn more50%
decrease in training time
With an AI Assistant delivering knowledge on demand, free your frontline workers to learn on the job and at their own pace, providing you with product experts in half the time.
Learn more60%
reduction in shrink
Protect your bottom line with AI theft detection that tracks suspicious gestures and sends alerts directly to your x‑hoppers headsets, helping you stop theft in its tracks.
Learn moreTrusted by:
Meet us at our next event
January 12–14, 2025
Javits Convention Center, NYC
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February 18–20, 2025
Messe Düsseldorf
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April 2–3, 2025
ExCeL London
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Paris Expo
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Paris Expo
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Chicago, IL
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Awards
x-hoppers: winner of two consecutive Visionary Spotlight Awards for
See x-hoppers in action
Empower shop assistants to provide quick and personalized service that converts visitors into shoppers and shoppers into loyal customers.
What our customers say
Gemma Stratford
Project Manager at the Retail and Change Team, Holland & Barrett
“x-hoppers has helped in our stores massively with customer engagement, it enabled our colleagues to be able to talk and communicate seamlessly, to meet the needs of our customers in terms of directing them to certain areas of the store to spot customers that may be in need of advice.”
Watch the case study
Fiona Malone
Store Director, Tenby Stores & Post Office
“Since the introduction of x-hoppers, we've seen massive change here. Our staff now feel safer. We've also detected quite a huge number of thefts. Just before we had x-hoppers we were looking at shrinkage of about £25,000 a year, which is significant for a small business, and that has been dramatically reduced.”
Watch the case studySimple to learn and convenient to use — that’s how x‑hoppers helps your shop get the jump on in‑store issues.
Request more information on x-hoppers
Ask for a demo
Jump ahead of in-store problems and your competition
The in-store experience is key to retail success. Even with the rise of eCommerce,
options like in‑store shopping and in‑store pickup create
the personal experience that wins lasting customer loyalty.
However, plenty of day-to-day issues hold shops back from reaching their full potential.
When retail communication problems pop up, shops have to work against:
- • Damaged products and spillages
- • Lack of staff during breaks
- • Missing information and incomplete staff knowledge
- • Delays in addressing customer queries
- • Shoplifters or attempted theft
How do you leap over all these obstacles?
With the power of a complete retail headset system
Here’s where x-hoppers jumps in
x-hoppers connects all your shop’s employees on one voice channel to ensure your
entire team can tackle problems as they arise, creating a more positive
in‑store experience and helping you increase conversions.
Plus, x-hoppers is perfect for gathering and generating predictive data in your retail
setting thanks to its functionality as a completely integrated retail software solution.
Operating as a complete retail headset system, x‑hoppers goes beyond
traditional retail communications with headsets that syncs to a
smart communication platform hosted in the cloud. On this channel,
every shop assistant is connected to one another while also fully
available to receive in‑store call point alerts and even external calls from customers.
Make data-driven decisions
x-hoppers makes managing teams across retail units easier than ever with access to in‑store audio rooms and detailed reports just a click away.
See what’s happening on the shop floor with real‑time AI transcription posted directly to a dedicated chat, you can access anywhere from any device.
Join in-store audio rooms from the browser, desk phone or mobile, letting you listen in and support even when off‑site.
Get insights into in-store audio room use, security alerts and smart call point activity through our AI‑enhanced analytics dashboard.
Find out quickly what’s happened in store with a daily report that summarizes all the conversations and notifications that happened during the day.
Simple to learn and convenient to use — that’s how x‑hoppers helps your shop get the jump on in‑store issues.
Request more information on x-hoppers
Ask for a demo
Instant customer alerts and robust
retail store analytics
How x-hoppers puts you
one jump ahead:
x-hoppers allows you to create QR codes linked to products or store departments, which the x‑hoppers system logs each time they’re scanned. Use these QR codes as no-contact call points to alert sales associates and gather retail shopper data right in your store — the perfect foundation for building predictive analytics in your retail business.
Answer inquiries, instantly
With x‑hoppers, employees can contact colleagues right away to give customers accurate information on inventory, policies or any other request.
Theft prevention & reporting
Amplify retail security systems with constant retail in‑store communication. Using x‑hoppers, employees can report witnessed or suspected shoplifting right away to more consistently reduce shrinkage.
Immediate security alerts
When shop assistants are in constant communication, your store gets an instant security solution. Employees plugged into x‑hoppers can instantly report potential threats to maintain safety.
AI-powered answers
When you have an AI Assistant integrated into your x‑hoppers solution, you can drive training and support by having all the answers at your fingertips. Deliver instant knowledge about every product, from ingredients or functions to stock levels with a simple spoken question.
Unified customer support
If customers are causing issues, x‑hoppers allows employees to request help from dedicated staff or management.
Call centers on your store floor
Calls to your store can be answered directly through x‑hoppers to let shop assistants act as customer service reps when needed.
No more empty store floors
By hitting one button on their x‑hoppers headset, employees can alert their team of their breaks and ensure there’s always someone standing by to assist customers.
Report damage when it’s noticedReport damage when it’s noticed
With the convenience of the x‑hoppers hands‑free communication headset, any employee can instantly report damaged products to line up a quick replacement.
Reduce shrinkage with AI theft detection
Keep an eye on your security camera footage at all times. Thanks to AI theft detection software, x‑hoppers continuously tracks and analyzes movement on your shop’s CCTVs to automatically pick up on suspicious actions that may indicate shoplifting or other threats.
Once the system notices a security risk, it issues an automatic alert to staff over the x‑hoppers headsets, adding footage and alerts to chat for easy retrieval. Better than simple surveillance, that brings you reliable, fully automatic tracking of possible threats and breaches.
Improve retail operations and increase customer conversions
AI-powered analytics and transcriptions of conversations
Managers and supervisors need access to analytics and statistics to understand how to improve and streamline retail operations. Thanks to x‑hoppers’ built‑in analytics system, you can quickly discover who joined the broadcast channel on any specific day, the number of messages broadcast, who was speaking and for how long. Even better, conversations from the broadcast can be recorded, transcribed and stored for further analysis.
Simple to learn and convenient to use — that’s how x‑hoppers helps your shop get the jump on in‑store issues.
Request more information on x-hoppers
Ask for a demo
