February 21, 2024
Tallinn, Estonia — February 21, 2024 — x‑hoppers, the complete retail headset solution, today announced that it will appear at EuroCIS 2024, Europe’s premier retail technology event, from February 27–29, 2024 in Düsseldorf, Germany.
EuroCIS stands as the premier trade show for retail technology in Europe, uniquely bridging the worlds of e‑commerce and traditional brick-and-mortar retail. The event offers retailers an opportunity to explore solutions to improve the omnichannel shopping experience for both their customers and employees, as well as engage in discussions on big issues, including AI and customer centricity. It’s the perfect platform for forward-thinking retailers eager to navigate the evolving retail landscape and embrace innovations that drive customer satisfaction and business growth.
We’re delighted to be presenting x‑hoppers at the leading retail technology show here in Europe. As the lines between channels continue to blur, retailers need a simple and intuitive way to connect not only their various systems but also their employees. Otherwise, how can a shop floor worker meet customers’ needs? With x‑hoppers, we equip frontline workers with the tools they need to get the right information to the customer the first time.
Ian Rowan
CEO, x‑hoppers
x‑hoppers is distinguished by its proprietary combination of headsets, smart call points and AI assistance. The comprehensive solution goes beyond traditional retail headsets by providing a complete communications solution designed to connect shop assistants to customers and the wider store ecosystem. This allows frontline employees to manage incoming and outgoing calls, receive systems notifications and even speak to an AI Coach, which can provide audio answers to queries on product information and stock levels.
For the majority of customers, the best type of service is being able to speak to a polite and knowledgeable staff member. They don’t want to be forced to speak to an AI system, especially if they’ve made the decision to shop in store. That’s why x‑hoppers focuses on connecting frontline workers. Not only does it ensure a better experience for the customer, but it also empowers store associates to improve their experience, and thus employee retention, as well.
Sylvia Hoelzl
CMO, x‑hoppers
EuroCIS 2024 attendees are welcome to visit the x‑hoppers booth on a walk‑up basis or by appointment, located at Hall 10, Booth E62. To secure your preferred time slot in advance, please register here.
