AI‑Driven Communication Solution Wins Hardware Vendor Award, Praised for Enhancing Retail Efficiency and Customer Experience
London — July 24, 2024 — x‑hoppers, the pioneering AI‑driven retail communication solution, today announced it has received the Hardware Vendor Award at the prestigious 2024 Comms Business Awards. This recognition highlights x‑hoppers’ exceptional contribution to the retail sector by revolutionizing in‑store communication and operational efficiency through its comprehensive AI‑powered ecosystem. Additionally, x‑hoppers’ parent solution, Wildix, was honored as the Best UC Solution at the coveted awards ceremony, underscoring the innovative impact and excellence of both solutions in their respective fields.
Winning the Hardware Vendor Award from Comms Business is an incredible honor and a clear indication of the impact we are making in the retail sector. Our AI‑powered solution is designed to enhance every aspect of the retail experience, from employee communication to customer satisfaction. This award reflects our commitment to driving innovation and excellence in retail technology, and we are proud to be at the forefront of this transformation.
Sylvia Hoelzl
CMO, x-hoppers
In an era where customer expectations are soaring and operational challenges are becoming increasingly complex, x‑hoppers has emerged as a beacon of innovation in the retail sector. x‑hoppers combines wireless headsets, smart call points and advanced AI features to create a seamless communication network that empowers retail staff and enhances the shopping experience.
The heart of x‑hoppers’ innovation lies in its ability to connect store associates through a secure broadcast channel, enabling instant collaboration and efficient information sharing. This system has not only been proven to reduce shrinkage by up to 60% but also significantly boost store efficiency. The AI Assistant feature is a standout, halving training times and providing real-time information, allowing employees to offer accurate and immediate responses to customer inquiries.
x‑hoppers was praised by the judges for its transformative impact on retail operations, as highlighted in a success story with Tenby Stores. The AI‑powered solutions delivered outstanding results, reducing annual shrinkage losses by around £26,000 and significantly boosting operational efficiency. Additionally, by tackling shoplifting effectively, x‑hoppers created a safer environment for staff, resulting in a more secure and productive retail setting. This combination of financial savings, operational improvements and enhanced safety underscores x‑hoppers’ role in transforming retail management.
Since its official launch this year, x‑hoppers has been instrumental in boosting customer engagement and sales. By providing shop assistants with tools like Smart Call Points and integrated equipment, x‑hoppers enables personalized service that has led to a 35% increase in sales. This highlights the importance of quick, personalized customer service in converting visitors into loyal customers.
Winning the Hardware Vendor Award is a meaningful milestone for us. In less than a year since launching x‑hoppers, it’s incredibly rewarding to see how our solutions are making a real difference in retail environments. Our growing team has worked tirelessly to refine our technology and address the everyday challenges of retail staff. This award is a testament to their dedication and the tangible improvements we’re bringing to stores, enhancing both the efficiency and experience for everyone involved.
Graham Dixon
CTO, x-hoppers
As x‑hoppers continue to lead and innovate, this award highlights its significant contributions to the telecommunications and retail industries, driving both toward a more connected and technologically advanced future.
About x‑hoppers
x‑hoppers is a trailblazer in retail communication, offering a comprehensive solution that combines wireless headsets, smart call points, and AI‑driven features to enhance customer experience and operational efficiency. The solution connects store associates via a secure broadcast channel, facilitating instant collaboration, improved customer service, and significant reductions in shrinkage. Recognized with several industry awards, x‑hoppers continues to set new standards in retail technology.
Media Contact
- Deliah Mathieu, Communications Specialist
- deliah.mathieu@wildix.com
- +1 949‑241‑0260
