Increasing retail sales
Boost staff responsiveness and watch your sales soar with our smart in-store communication system
Faster service, more repeat sales
Give your customers the service they crave with x-hoppers’s smart call points. These QR code-based call points send tailored alerts straight to our headsets, reducing customer wait times and increasing retail sales.
How we increase store sales
Drive in-store conversions, boost average transaction value (ATV) and encourage repeat sales with the full power of our smart retail headset system.
Headsets connect to a broadcast, allowing store associates to collaborate and serve customers customers efficiently.
Smart call points alert staff to customers in need by sending detailed audio alerts to the headsets each time they’re scanned.
AI video alerts identify customers visibly looking for help and send a notification to the headsets, ensuring your team doesn’t miss a potential sale.
Our AI assistant provides knowledge on demand so store associates can give the correct answer the first time, increasing retail sales.
IoT alerts from self-checkout machines remove friction and reduce abandoned baskets.
Tablet and app-based smart call points support seamless pick-up services, whether the customer collects items in-store or curbside.
Incoming calls are sent directly to the headset, ensuring customer calls are always answered wherever employees are in the store.
Voice commands allow staff to make internal and external calls hands-free, helping them iron out issues and provide quality service.
Predictive analytics help you identify customer patterns and adjust your offerings to increase retail store sales.
Never miss a customer — or an add-on sale
Sometimes store associates are too busy to see when a customer stops browsing and is ready to purchase. With x-hoppers, not only do our smart call points give customers the perfect way to call for help but our AI video alerts send real-time notifications whenever customers actively look for staff, are waiting in an area or start to form a line. That way, your team members know exactly when and where they’re needed to offer their expertise, increasing retail sales.
Connect with the right person the first time
There’s nothing worse than calling a colleague only to hear someone else on the line. With x-hoppers, each employee signs into the system using voice authentication, allowing colleagues to speak to each other either via the broadcast or a direct call. And since x-hoppers has telephony built-in, users can also use their voice to initiate calls to other units, DCs, call centers and repeat customers, all hands-free and without ever having to leave a customer’s side.
Connect with the right person the first time
There’s nothing worse than calling a colleague only to hear someone else on the line. With x-hoppers, each employee signs into the system using voice authentication, allowing colleagues to speak to each other either via the broadcast or a direct call. And since x-hoppers has telephony built-in, users can also use their voice to initiate calls to other units, DCs, call centers and repeat customers, all hands-free and without ever having to leave a customer’s side.
Increasing retail sales one employee at a time
Your staff members make or break the in-store experience. Give them all the tools they need to succeed and see not only a jump in sales but also in employee engagement.
On-the-job training
Give your store associates the confidence to approach customers with unlimited access to their colleagues and an AI assistant. This allows them to learn while still encouraging repeat customers by providing exceptional service.
Improved store safety
Unfortunately, retail crime and abusive behavior are on the rise. With x-hoppers, staff members can receive real-time theft alerts, make external calls and discreetly turn on the broadcast to alert their colleagues to aggressive customer behavior, helping create a more secure shopping and working environment.
Connect your entire business
Beyond headsets, x-hoppers is a complete unified communications system that also has telephony, contact center functionality, voice bots and collaboration tools built in. So, whether you want to send and track messages from head office or add a website widget that connects to sales agents in a contact center or the shop floor, x-hoppers has everything you need to create a frictionless omnichannel customer journey, increasing retail sales online and in-store.
Ready to increase your retail store sales?
Speak to a member of our team to discover how x-hoppers can boost your in-store conversions and encourage repeat sales.
