Drive growth with in-store retail analytics
Uncover new opportunities to boost employee productivity and customer satisfaction with our flexible retail analytics software.
View and analyze data your way
Get insights at a glance from our intuitive liveboards or export your in-store analytics to Power BI or the retail reporting tool of your choice, giving you a complete picture of what’s happening on the shop floor.
What can you do with our in-store analytics?
Adapt to customer behavior
Monitor customer interactions with smart call points and alerts from cameras, POS systems and IoT devices, giving you the insight you need to adapt your services and store layout in the most commercial way possible.
Track employee performance
Receive rich retail analytics on employees’ average talk time, when they join and leave the broadcast and even how often they respond to smart notifications, making it easy to set goals and coach your teams effectively.
Replicate store success
Use our retail reporting tool to compare and contrast stores across your estate to uncover the behaviors and workflows of your most successful store teams, making it easier to get the same results in similar units.
Improve workforce deployment
Quickly see where repeat questions, notifications and theft arise, helping you to effectively deploy your store associates and loss prevention teams to when and where they’re needed most.
How do we do it?
Our retail analytics software can provide detailed data on staff and store actions thanks to:
Voice authentication
Know who’s on the headset with voice authentication. Once set up and enabled, store associates can simply say, “my voice is my password” and log into the broadcast, making it easy to track hardware and tasks for improved accountability.
Smart notification queuing
By just double tapping and speaking into the headset, associates can accept smart notifications sent to their group in order of importance, ensuring that the right information gets to the right person at the right time.
Ready to drive efficiency and store performance?
Speak to a member of our team to discover how x-hoppers can provide retail analytics that boost operational efficiency and increase sales.
