Retail Store Training
Train retail staff faster with our smart in-store headset system with AI assistance.
Information at your fingertips
Retail training built for the shop floor
Finding time for dedicated retail training sessions can be a scheduling nightmare. Ensure all your staff, including the late shift, can access essential on‑the‑job training at any time thanks to x‑hoppers’s unique combination of hardware, communication and AI tools.
A comfortable, easy‑to‑use interface
Designed to sit comfortably on the ear, our wireless, hands-free headsets can switch between different in-store broadcasts, accept and make calls and connect to the AI assistant by simply tapping the button and speaking into the device. And since our voice bots and AI assistant understand natural speech, there are no special commands or complex menus. So your team can focus on learning about your products — not our tool.
A system that grows with you
Need more headsets just during peak? With our subscription-based licenses, you can scale up or down as needed, allowing you to provide access to everyone on your team — including seasonal workers. And since headset repairs and replacements are included, you'll always have the devices you need for clear communication and retail store training.
Job shadowing — without the shadow
Watching and working alongside experienced colleagues is one of the best ways to learn, but sometimes customer and business demands mean new employees are on their own. With x‑hoppers, team members are always connected, allowing them to learn by listening and asking questions — with help always just a call away.
Knowledge on demand
Even the best-trained employees forget key information in the heat of the moment. With our AI assistant, store associates can access product information, stock levels or even procedural information simply by speaking into the headset. This ensures they always have access to the correct information, allowing them to serve customers accurately and learn the right information the first time.
Microlearning
Beyond quick queries, our AI assistant can help train retail staff through short conversational-based lessons whenever and wherever they are in store. So whether they need to learn how new products work or review store opening procedures, our AI assistant can help them learn in short bursts and at their own pace.
Coach your team with ease
x‑hoppers doesn’t just connect store associates — it’s a super tool for managers as well. Stay up-to-date on employee progress, discover knowledge gaps and improve workflows thanks to our suite of reporting and communication tools.
Unique user sign-in
Thanks to rotating shifts and the fast-paced nature of retail, you never know who’s going to pick up a headset. With voice authentication, x‑hoppers ensures only your store associates can sign into the system, providing rich data that gives managers and team leads the information they need to coach store associates and build retail training plans.
Improved store safety
Unfortunately, retail crime and abusive behavior are on the rise. With x‑hoppers, staff members can receive real-time theft alerts, make external calls and discreetly turn on the broadcast to alert their colleagues to aggressive customer behavior, helping create a more secure shopping and working environment.
Set tasks and messages
Need to quickly recall a product or share a procedural change? With x‑hoppers, you can send voice memos to all your stores, giving you a direct line to your frontline. And since you can track message receipts, you’ll always know who’s received the message, boosting employee accountability and giving you insight into the dynamics of different store teams.
Create tailored retail training plans
Need to give constructive feedback or create an informed retail training plan? With x‑hoppers, managers have access to detailed analytical reports, live boards, transcriptions and even sentiment analysis, providing you with all the tools you need to measure employee performance
One system, endless solutions
Unique user sign-in
Protect your bottom line with our AI theft detection software that sends real-time alerts straight to the headsets, helping you identify and prevent thefts in-store.
Improved store safety
Never miss a sale with our clever combination of smart call points, integrations and communication tools, making it easy to connect customers with the right person the first time.
